Calli IA
Learn about Calli IA, a voice automation platform that uses AI to handle real-time phone conversations
Calli IA is a voice automation platform that leverages AI to handle phone calls in real time. It allows you to create AI-driven assistants (or “agents”) that can speak with your customers over the phone—both inbound and outbound.
Core Features
Handle both incoming support calls or automated outbound campaigns to reach leads and customers.
- Inbound & Outbound Calls
- AI-Powered Conversations
- No-Code Flows
Key Benefits
24/7 Availability
Your AI agent can handle calls around the clock, reducing missed calls or wait times.
Scalability
The same number can handle multiple calls in parallel, perfect for high-volume scenarios.
Time & Cost Savings
Free up human agents for complex tasks while the AI handles repetitive or basic inquiries.
What is an AI Assistant?
Understand what an AI Assistant is, its key components, and how it can help automate your phone interactions
An AI Assistant (sometimes called an agent) is your configurable bot that speaks with customers or leads over the phone either when they call you (inbound) or when your system calls them (outbound).
Why Use an AI Assistant?
Automate Common Interactions: Answer FAQs, book appointments, or qualify leads 24/7.
Reduce Workload: Free your human team from repetitive tasks like verifying contact info or taking messages.
Scalable: One assistant can handle many calls in parallel, allowing you to grow without adding more agents.
Key Components
System Prompt: The core instructions guiding how your assistant behaves.
Initial Message: The very first phrase the AI says (especially critical for inbound calls).
Voice Settings: Choose a built-in voice or clone your own.
Tools (Optional): Transfer, end call, scheduling, and more.
How It Works (Quick Overview)
Understand the technical flow of how Autocalls.ai processes and handles phone conversations using AI
Calli IA blends AI voice recognition with LLM-based replies to conduct live phone conversations. Below is a simplified flow:
Caller or Lead is Dialed
Inbound: A customer dials your assigned phone number.
Outbound: Autocalls.ai’s system calls a list of phone numbers from your campaign.
Speech Recognition
The AI listens to what the person says and transcribes it into text in real time.
LLM Decision
Autocalls.ai uses a large language model (LLM) and your configured “system prompt” to craft a reply or decide the next action (like transferring the call).
Voice Output
The AI’s response is converted to natural-sounding speech via our voice engine (ElevenLabs voices).
Result & Actions
For Inbound: The AI may answer questions, verify info, or take a message.
For Outbound: The AI can pitch a product, qualify leads, or transfer interested callers to a human agent.
Data & Reporting
You get transcripts, call recordings, call outcomes (like “no answer” or “success”), and the ability to automate follow-up actions.
Distinctions: Inbound vs. Outbound
Inbound
Caller dials a number you rented or integrated.
AI picks up, greets, and handles queries or routes the caller if needed.
Outbound
You upload or sync leads.
AI dials each number, follows your call script, possibly transfers if the lead is interested.